Q: How can I book amusement park tickets on your website?

A: Simply select your preferred park, choose your date, and complete your payment online. You’ll receive your ticket by email.

Q: Do I receive a physical ticket or an e-ticket?

A: All tickets are issued as e-tickets. You can show them on your phone or print them for entry.

Q: How long does it take to receive my ticket after purchase?

A: For same-day bookings, your tickets or vouchers are generated automatically by our system and sent to your email within 10 minutes.

For future-dated bookings, your tickets or vouchers will be processed and delivered to your email the evening before your activity (around 10 PM).

Q: Can I book tickets for someone else?

A: Yes, you can book tickets under another person’s name. Just ensure their ID matches the ticket at entry. But we recommend you rather purchase a gift card in this case.

Q: What payment methods are accepted?

A: We accept major credit cards, debit cards, Apple Pay and Google Pay.

Q: Are ticket prices the same as buying directly at the park?

A: Our prices often include exclusive online discounts.

Q: Do you offer discounts for groups, students, or children?

A: Yes, contact our support team at care@going2dubai.com for further information.

Q: Are there any hidden charges?

A: No. The price you see is the final price.

Q: How long are the tickets valid for?

A: Most tickets are valid only for the selected date, unless otherwise mentioned.

Q: Are tickets refundable or exchangeable?

A: All sales are final. Orders cannot be cancelled or refunded. Some parks allow date changes. Please check the terms on their website before booking.

Q: Can I reschedule my visit after booking?

A: This depends on the park’s policy. Most tickets are open-dated. But for tours and other services contact our support team for assistance.

Q: What happens if I miss my booking date?

A: Unfortunately, missed dates are considered no-shows and cannot be refunded.

Q: Which amusement parks in Dubai can I book tickets for?

A: We offer tickets to Aquaventure Waterpark, IMG Worlds of Adventure, Motiongate, Legoland, Global Village, and see more here.

Q: Do tickets include access to all rides and attractions?

A: Yes, unless otherwise stated. Some premium experiences may require an extra fee.

Q: Are there height/age restrictions for certain rides?

A: Yes, each park has safety rules. Restrictions are usually listed at the ride entrance.

Q: Do tickets cover fast-track/skip-the-line access?

A: Standard tickets do not. However, fast-track upgrades are available for purchase.

Q: Do I need to show ID when entering the park?

A: Yes, some parks may require an ID that matches the ticket name.

Q: Can I show the ticket on my phone, or do I need to print it?

A: You will receive an e-Ticket on your provided Email, which are accepted at all parks.

Q: Do kids under a certain age enter for free?

A: Many parks offer free entry for children under 3 years old. Please check the park’s policy.

Q: Are outside food and drinks allowed inside the parks?

A: No, outside food and drinks are usually not permitted, but water bottles are allowed in most parks.

Q: Who do I contact if I don’t receive my ticket?

A: Please check your inbox and spam folder first. If it’s not there, contact our support team by chat or Whatsapp.

Q: What should I do if I have issues at the park entrance?

A: Call our customer service helpline (available on your booking confirmation), and we’ll assist you right away.